R.R. Sanghvi & Co
Complaints Procedure
We are committed to the highest standards in the legal service we provide to our clients. If you have any reason at any time to raise a concern about the service you have received, you should immediately contact the partner responsible for your case, who will be happy to discuss the matter with you. This will help us to address any concerns or misunderstandings, and to further improve our standards.
If you still remain unsatisfied, then you should please raise the problem with our Complaints Officer.
What will happen next?
If we have to change any of these timescales we will let you know and explain why.
In the vast majority of cases, following this procedure will result in an amicable resolution of your complaint.
If you are still not satisfied, you can contact the Legal Ombudsman at:
PO Box 6806
Wolverhampton
WV1 9WJ.
Any complaint to the Legal Ombudsman must usually be made within six months of the date of our final written response on your complaint but for further information, you should contact the Legal Ombudsman on 0300 555 0333 or at enquiries@legalombudsman.org.uk. Note that the Legal Ombudsman service cannot be used by businesses or most other organisations unless they are below certain size limits. Further details are available from the Legal Ombudsman at www.legalombudsman.org.uk.
Objecting to our bill(s)
You may have the right to object to our bill(s) by applying to the court for an assessment of the bill under Part III of the Solicitors Act 1974.
Non-payment of our bill(s)
You should be aware that the firm may be entitled to charge interest if all or part of our bill(s) remains unpaid.
Solicitors Regulation Authority
The Solicitors Regulation Authority (SRA) can also help you if are concerned about our conduct.
You can raise any concern you have with the SRA at this link:
http://www.sra.org.uk/consumer/problems.page